General   |   Ordering   |   Payment   |   Shipping

General
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What does Kasumbo.com offer?
Kasumbo.com is dedicated portal that promote Traditional Indian Culture by wholesale. Kasumbo.com offers various art works that are hard crafted or made by traditional Indian methods to the dealers, distributors and retailers who understand the value of Traditional Indian Art and those who are equally passionate about Traditional Indian Art.

For how long Kasumbo.com is in this business?
Kasumbo.com is NetWorld's [http://www.visitnetworld.com] venture. We are into this business since 1998. Till April 2007, Kasumbo.com was retail portal of Traditional Indian Art. Now, with passion to spread the spirit of Indian culture rapidly, we are into wholesale business.

Are the items delivered as per the display on web page?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handicraft items. There may, hence, be a variation in the pictures and the respective products. Kasumbo.com, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time Kasumbo.com will make all possible efforts to make its services that satisfies client's requirements.

From where are the items bought?
The gifts at Kasumbo.com are sourced from exclusive regional manufacturers of handicrafts and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, just with a click!

What is your wholesale return policy?
Kasumbo.com will accept returns of damaged, defective or spoiled shipped products for replacement. In such case you can contact our representative who will guide you for rest of the process of replacement.

Ordering
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What is your minimum amount per order?
There is no minimum amount per order, but we have specified minimum quantity for each item in product detail.

How do I see that my order is correctly placed?
When we have received order, we will first confirm it by email.

Payment
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What are the different payment options available at Kasumbo.com?
Kasumbo.com offers you the wide range of payment options:

• Through Internet:
  • Pay Pal [http://www.paypal.com]
  
  
• Credit Cards:
  • Master Card
  • Visa
  • American Express
  • Diners Club International
  • Citibank eCards
  • JCB Cards
  
  This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, Master Card "Master Money", EuroCard, etc.
  
  
• Net Banking:
  • Debit your Indian Bank Account
  • Citibank Bank Account Online
  • Citibank NRI Rupee Checking A/C
  • Citibank Suvidha Online
  • ICICI Infinity Net-Banking
  • HDFC Net-Banking
  • UTI iConnect Net-Banking
  • IDBI iNet-Banking
  • Global Trust ibank Net-Banking
  • Centurion Bank ePay
  

Is my credit card number/bank account number secure?
Yes. Your Credit Card details are accepted through the SSL protocol (the trusted mechanism for secure data transfer over Internet). All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

What security measures are there to protect my personal information?
Your information is protected by various means when you are at Kasumbo.com. Our Privacy Policy protects your details. And, when you are using the sensitive information such as the transaction detail, it is encrypted over the Internet. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (the trusted mechanism for secure data transfer over Internet) to encrypt sensitive data such as credit card numbers.

Shipping
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What is the mode of shipping?
We can do shipping by all mode of transportation.

Where is my delivery? Can I track my packages?
If delivery is done by Courier company which provides tracking facility that you can directly track online from website. Or on request